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Hotel guests arriving with a Passova self-service option nearby
Hospitality deployment · UK & Ireland

One arrival journey. Every guest route.

Passova connects pre-arrival registration, optional self-service and front-desk handoff for independent hotels and multi-property groups.

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Route 01Pre-arrival on mobile
Route 02Optional lobby terminal
Route 03Reception & exceptions
Common PMS environments we map around during deploymentAPI access, field mapping and write-back are confirmed before production use.
OPERAMewsGuestlineHotSoftCloudbedsStayntouch
94-second walkthrough

Watch the guest journey become an operating workflow.

See the guest flow, reception readiness view and staff handoff in under two minutes.

Pre-arrival guest flow Reception readiness view On-property self-service route Operational handoff
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Guest journey

Four moments.
No unnecessary repeat.

A simple arrival sequence that keeps routine steps out of the lobby without removing staff choice.

01 · INVITE

Reach the guest before arrival

Send the agreed Passova arrival link through the hotel’s chosen communication route.

02 · COMPLETE

Collect only what is needed

Guest details, ETA, acknowledgements, registration and signature can happen before the desk.

03 · CONFIRM

Finish outstanding steps

Eligible guests can complete remaining items on mobile or through an optional lobby route.

04 · WELCOME

Hand the useful context to staff

The team sees completion and exceptions, then owns the actual hospitality moment.

Front-desk design

Clean for the guest.
Clear for the team.

Configure the guest flow, staff handoff and exception rules around the property’s existing process.

Before arrival

A short flow that earns completion.

Do not turn pre-arrival into a twenty-field web form. Passova is designed to expose only the steps the property actually needs for that arrival.

  • Mobile web flow, no forced download
  • Progressive, property-defined steps
  • Clear reason for sensitive requests
  • Escalation when self-service is not appropriate
Guest using a digital hotel check-in experience
Guest experienceComplete the routine. Keep the welcome.Simple enough to finish before the lobby.
At reception

Show what matters at a glance.

Instead of another inbox or dashboard full of noise, the useful output is straightforward: complete, incomplete, needs review, or hand to staff.

  • Arrival status and outstanding items
  • Exception-first operational view
  • Clear source-of-truth boundaries
  • Property-defined escalation rules
Reception and hotel arrival environment
Staff viewFocus the team on exceptions and people.Routine completion is context, not another task list.
Performance

See where the arrival flow needs attention.

Track completion, drop-off and staff handoff so changes are based on what guests and teams actually do.

  • Eligible vs completed journeys
  • Step-level abandonment and exceptions
  • Front-desk feedback and operational notes
  • Expansion signals across properties
Passova terminal positioned beside a hotel reception
Performance viewImprove from real arrival behaviour.Completion, exceptions and staff handoff stay visible.
PMS & workflow architecture

Work beside the PMS.
Write back when validated.

The hotel’s PMS remains the long-term system of record. Passova manages the configured arrival workflow, with production write-back enabled through the agreed provider access, field mapping, testing and approval process.

References to PMS providers describe example operating environments and do not imply certification, endorsement or a commercial partnership. Integration scope is configured and approved per property or group.

Procurement & trust

Clear responsibilities before go-live.

Data scope, system boundaries, responsibilities and property-specific controls are agreed before production use.

Data minimisationCollect only the fields required for the configured arrival workflow.
Hotel-controlled purposeProcessing roles, field mapping and operational responsibilities are defined before guest use.
European infrastructureBackend services are deployed in a European cloud region.
Deployment documentationProperty-specific data flows, responsibilities and deletion arrangements are documented before production.
Hotel deployment

From your current process to live use.

Map the current flow, configure the guest journey, confirm system boundaries and launch with a clear support path.

01
Operational discoveryReception flow, brand standards, guest fields, exceptions and PMS environment.
02
Configure the deploymentDefine guest routes, staff handoff, integration boundary and rollout ownership.
03
Launch with controlGo live with clear monitoring, escalation and operational scorecards.
04
Expand across the groupStandardise what works while preserving property-level configuration.

Plan a hotel deployment

Tell us about the property or group and we will structure the first deployment conversation around your operation.

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Questions operators ask

Before deployment.

Straight answers to the questions hotel teams usually ask first.

No. Passova is designed as an arrival workflow layer around the hotel’s existing PMS and service model. The PMS remains the system of record and reception keeps control of exceptions, room readiness, judgement and the welcome.

The hotel pre-arrival route is designed to work without forcing an app download. The aim is to remove friction, not add another install step before a stay.

Potentially, where the PMS provider, property access and technical route support it. Production write-back is enabled only after API access, field mapping and testing are validated for that property.

We start by mapping the guest journey, required fields, staff handoff, PMS environment and responsibilities. Then we configure the first live scope and agree what success should look like.

They can be considered where the property requires them and the appropriate specialist providers, compliance responsibilities and integration paths are agreed. They are not assumed by default.