Only the configured arrival fields are requested.
Passova Trust CentreClear controls before
Clear controls before
guest data goes live.
Hotel technology has to survive more than a product demo. Passova is designed around defined data scope, property-controlled workflows, European infrastructure and documented deployment responsibilities.
Infrastructure regionEuropean cloud region
Operating modelPMS remains system of record
Data approachMinimise duplicate guest data
Go-live modelProperty-specific controls
Data path
One clear boundary from guest to PMS.
The hotel defines what is collected, where it moves and when staff take over.
Workflow, validation, status and exception handling.
The PMS remains the hotel-controlled source of truth.
Security by deployment designKnow the boundary.
Know the boundary.
Control the workflow.
The trust model starts by defining exactly what Passova needs to process, where the source of truth remains, which systems participate and where staff judgement takes over.
Data minimisation
Collect only the information required for the configured arrival journey. Avoid unnecessary duplication when the hotel PMS is the long-term record.
Role clarity
Controller and processor responsibilities, field mapping, access paths and deletion expectations are defined as part of implementation.
Access control
Operational access is designed around the people and systems that need it, with separation between guest-facing steps and staff workflows.
Integration boundaries
Write-back, payment, identity and other specialist actions are enabled only where the property, provider and tested integration route support them.
European infrastructure
Passova backend services are deployed in a European cloud region, supporting a deployment model built for UK and European hospitality operations.
Operational escalation
Self-service should never trap the guest. Exceptions are surfaced for staff handling, keeping judgement and guest care with the hotel team.
Procurement pathWhat gets defined
What gets defined
before production.
The public website is not the security pack. Production deployments are supported by property-specific implementation documentation.
01Data-flow mapSystems, fields, direction of travel and source-of-truth boundaries.
02Responsibility mapHotel, Passova and specialist provider responsibilities.
03Access & retentionWho needs access, why it is needed and how long information remains necessary.
04Production checklistTest routes, exception handling, support contacts and go-live controls.
For hotel IT & procurement
Bring Passova into the room early.
We can structure the technical and operational conversation around your existing PMS, property requirements and procurement process rather than bolting governance on after the guest journey is designed.
No. Passova is designed as an arrival workflow layer. The hotel PMS remains the system of record unless a specific integration design states otherwise.
No. The product direction is to minimise unnecessary duplicate data and define retention around the purpose of the configured deployment.
Yes where required, but specialist rails are introduced only with the appropriate provider, contractual scope, technical route and compliance responsibilities.